XP Series, Palm OS and USB Syncing
If you have had difficulty USB syncing your XP Series handheld, please read this.

Item #1 - USB Hotsync and 64-Bit Computing Platforms

With the trend toward 64-bit computer hardware and software, it has become increasingly apparent that Palm OS, a handheld computing operating system for which ACCESS is the licensor, does not support
USB synchronization on 64-bit Windows computers.  Palm OS does not include 64-bit USB drivers and as
a result, Palm OS-based devices including Janam’s XP20 and XP30 devices will not USB sync with 64-bit Windows computers.

Item #2 - USB Hotsync and 32-Bit Computing Platforms

Palm OS, a handheld computing operating system for which ACCESS is the licensor, has a USB driver compatibility issue that can manifest itself during USB synchronization with older, 32-bit desktop computers.  This incompatibility is well known to Palm OS users and has remained unresolved for years. 
It is also the root cause of inconsistent results Janam XP Series users may experience when
synchronizing their devices using USB cable or USB cradle. 

Alternative Hotsync Connection Methods:

Method	XP20	XP30
Bluetooth	No Bluetooth is not available on XP20 configurations.	Yes All XP30 configurations have Bluetooth. If your PC has embedded Bluetooth, create a pairing one time and connect automatically when BT is enabled (See Chapter 13 of the XP30 User Guide). If your PC does not have embedded Bluetooth, you can use a Bluetooth adapter to enable Bluetooth syncing to your XP30.
WLAN	XP20W only WLAN configurations of the XP20 will easily connect with your WLAN capable PC. Follow the simple steps outlined in Chapter 12 of the XP20 User Guide to connect and automatically sync data between your XP20W and a PC via the wireless local area network.	XP30W only WLAN configurations of the XP30 will easily connect with your WLAN capable PC. Follow the simple steps outlined in Chapter 12 of the XP30 User Guide to connect and automatically sync data between your XP30W and PC via the wireless local area network.
Serial	Yes If your PC has a serial port, serial syncing is simple. Connect the device to the PC using a serial cable or cradle and follow the steps outlined in the user guide (Chapter 12). If your PC does not have a serial port, you can create a virtual serial port using a USB-to-serial converter.	Yes If your PC has a serial port, serial syncing is simple. Connect the device to the PC using a serial cable or cradle and follow the steps outlined in the user guide (Chapter 12). If your PC does not have a serial port, you can create a virtual serial port using a USB-to-serial converter.

Support:

If you have questions or need further information, please email us at: inquiries@janam.com