FEATURES, FORM AND FUNCTION

1. What are the differences between the XP20 and XP30?
2. What are the dimensions and weight of the products?
3. What is the size, type and resolution of display screen?
4. What keypad options are available?
5. What operating system is used?
6. How many dedicated scan buttons are there?
7. What is “total recall”?
8. What is the memory offering?  Is it expandable?
9. What are the barcode scanning capabilities?
10. Is WLAN available?
11. Is WWAN available?
12. Is WPAN available?
13. The XP Series is a rugged PDA.  What does that mean?
14. What is the drop spec?
15. What does “sealed to IP54 standards” mean?

MOST COMMON QUESTIONS

1. How do I buy products from Janam?
2. What’s my discount off list price?
3. Will Janam’s products support existing Palm applications?
4. Will there be a platform upgrade?
5. How can I get product images?
6. How does the XP Series compare to legacy rugged Palm products?
7. Is the barcode reader on the XP20 and XP30 compatible with software developed for the SPT 1800?
8. Is there a software developers kit?
9. I’m having trouble removing the spare battery from the single slot cradle.  How should I do this?
10. What is the warranty on the XP Series?  Whom do I call if my product stops working?

GETTING STARTED

1. How do I check the ROM version on my XP device?
2. How do I update the ROM version on my XP device?
3. How do I access the Janam Partnerzone?
4. How do I upgrade from 1D scanning to 2D scanning?

FEATURES, FORM AND FUNCTION

1. What are the differences between the XP20 and XP30?
There are three distinct differences between the XP20 and XP30:

1. Display Type – The XP20 has a monochrome FSTN LCD display (160x160 pixels) whereas the XP30 display is 262K-color TFT QVGA (240x320 pixels).
2. WPAN – The XP30 includes Bluetooth v1.2 as a standard feature.  The XP20 does not offer a WPAN option.
3. Sound – The XP30 features a 16mm speaker with full polyphonic sound while the XP20 integrates a buzzer with three levels of monophonic sound.

In addition, there is one very minor physical difference between the XP20 and XP30.  At 1.28” (32.5mm), the XP20 is a hair thicker than the XP30, which measures 1.20” (30.5mm).  Janam’s cradles and snap-on accessories fit both XP20 and XP30 units. back to the top

4. What keypad options are available?
The XP20 and XP30 are available with either a PDA Keypad or Numeric Keypad.  All XP30 configurations have backlit keypads for better visability in dark environments. back to the top

5. What operating system is used?
The XP Series uses Palm® OS 5.4.9 from ACCESS.  This is the latest version of Garnet™.
For more information about Palm OS Garnet, click here. back to the top

6. How many dedicated scan buttons are there?
Each XP Series unit has three (3) dedicated scan buttons.  There are two scan triggers on either side of the unit, as well as a signature Janam orange scan button on the front face of the unit that enables users to hold the smaller, lighter XP unit between thumb and forefinger and still scan effectively. back to the top

7. What is “Total Recall”?
“Total Recall” is a feature of Palm OS Garnet that protects against data loss with complete NAND flash backup of the operating system, applications and user data.  The XP Series is the only rugged Palm PDA with this memory protection feature. back to the top

8. What is the memory offering?  Is it expandable?
The XP Series comes with 32 MB SDRAM and 64MB NAND memory.  There is a user accessible mini-SD slot for expansion (compatible with up to 2GB mini-SD card).  To preserve the sealing of the unit against the elements, the XP Series’ mini-SD slot is accessible only from the inside of the battery well. back to the top

9. What are the barcode scanning capabilities?
The barcode imager engine in all XP20 and XP30 devices has the ability to read and decode both 1D and 2D barcodes.  1D scanning capability is a standard feature on all XP Series configurations and all devices can easily be field-upgraded to scan 2D barcodes.  Janam’s 2D Scan Unlock (2D-XP-1) can be purchased as an upgrade to enable 2D scanning at any time.
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10. Is WLAN available?
Yes.  The XP20 and XP30 offer WLAN configurations with a 2.4GHz, IEEE 802.11b radio.  The XP Series is the first rugged Palm PDA to offer enterprise-ready, WiFi Protected Access (WPA) security. back to the top

11. Is WWAN available?
WWAN is not an available feature on the XP Series. You can however get WWAN connectivity with Janam's XP30 and Nokia 6126 phone. Find more details here.
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12. Is WPAN available?
The XP30 features Bluetooth as a standard feature.  The XP20 does not offer a WPAN option. back to the top

13. The XP Series is a rugged PDA.  What does that mean?
The XP Series has been designed to withstand multiple drops to concrete across a broad temperature range.  Its connectors, buttons and other components have been specified because they survive in tough environments.  The XP Series is also sealed against windblown dust and rain (see IP54 standards below). back to the top

14. What is the drop spec?
The XP Series withstands multiple 4ft drops on all sides to concrete.  back to the top

15. What does “sealed to IP54 standards” mean?
International protection (“IP”) rating refers to the level of protection that an electronic device provides against dust and water.  The XP Series’ IP54 rating means that the unit has been tested by an independent, third-party laboratory and certified to be “dust protected” and “water splashing against the enclosure from any direction has no harmful effect”.  Consumer devices or devices described as “durable” are not subjected to such testing. back to the top

MOST COMMON QUESTIONS

1. How do I buy products from Janam?
End-users may buy Janam products from value-added resellers (VARs) and solution providers that sell the XP Series along with powerful software applications that run on the device.  Many of these resellers can be found at Find a Reseller on the Janam web site.  Janam resellers typically purchase Janam products through distributors.  Please visit Find a Distributor to find the distributor for your area of the world.
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2. What’s my discount off list price?
Janam offers its resellers and distributors healthy discounts off list pricing that enable them to position Janam’s solutions nicely against legacy rugged scanning Palm computers.  Resellers are encouraged to complete the Partner Certification Form which results in a pricing designation that best fits the business model of the reselling partner.  Please be sure to complete the form, click submit and receive confirmation that the form has been submitted.
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3. Will Janam’s products support existing Palm applications?
Yes.  The XP Series was designed to support easy migration of applications from previous versions of Palm operating system, particularly applications that incorporate barcode scanning, and requires little or no code modification.
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4. Will there be a platform upgrade?
At this point, Janam does not intend to move beyond version 5.4.9 of the Palm operating system.  It is a very stable platform that offers the flexibility and ease of use that Palm mobile applications demand.  Enterprise customers prefer platform stability that drives maximum value from their technology investment, instead of the typical six-month churn associated with mass consumer devices.
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5. How can I get product images?
High- and low-resolution images are available at the image gallery on the Janam Web Site which can be accessed through Janam's Resource Center.
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6. How does the XP Series compare to legacy rugged Palm products?
The XP Series is the world’s first fully featured Palm-based mobile computer.  In addition to a color screen option, numeric keypad option and Bluetooth capability, the XP Series offers more than twenty significant improvements over legacy Palm OS products.  Click here for more detail.
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7. Is the barcode reader on the XP20 and XP30 compatible with software developed for the SPT 1800?
Yes.  The XP20 and XP30 utilizes an imager engine from HHP that has passed HHP’s rigorous Adaptus™ testing and validation.  This is the same imager that was selected by the United States Postal Service after extensive lab and field testing.  The HHP imager in the XP Series offers state-of-the art barcode scanning and can be field-upgraded to scan 2D barcodes as well.
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8. Is there a software developers kit?
The SDK is available through the Janam Partnerzone.  For more information, please send an email to inquiries@janam.com.
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9. I’m having trouble removing the spare battery from the single slot cradle.  How should I do this?
Do not force-pull the battery from charging well.  Follow these instructions to easily remove the battery:

1. Position hand with index finger at position A and thumb at position B (reverse for left-hand).
2. While gently holding down with thumb, slip index finger down against the battery so that you feel the edge where the battery meets the cradle.

Press down and forward with index finger to lift battery edge.
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10. What is the warranty on the XP Series?  Whom do I call if my product stops working?
The XP Series is warranted for a period of twelve (12) months from purchase.
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GETTING STARTED

1. How do I check the ROM version on my XP20?
Select the Memo Pad application on a Janam XP unit.  Select “New”.  Write the symbols for “shortcut dot 9”  in the numeric section of the graffiti pad.  Your unit’s ROM build date and time will be displayed.
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2. How do I update the ROM version on my XP device?
Note: This is a destructive process and ALL applications and data will be DELETED.  Make sure you are properly backed up before starting his process.

1. Remove battery door from unit.
2. Place fully charged battery into device.  Unit will power up.
3. Press and hold the right trigger button while you press and release the reset button.  You MUST KEEP right trigger button pressed until “USB” appears on the screen.
4. When the USB screen appears, release the right trigger button.
5. Attach the USB synchronization/charging cable to the bottom of the XP Series device.  Note “TOP” marked on the connector of the cable.
6. Connect other end of cable to a USB port of PC.  A removable drive will appear in “My Computer” on PC.  In the screenshot below, it appears as “Removable Disk (E:)”.
7. Locate the appropriate ROM BIN file that you downloaded from the Janam Partnerzone.  Copy the ROM BIN file to the drive window that opened when you connected the device to the PC.
    ***CAUTION***  Make certain that you use the correct “bin file” for your beta device.  If you use the “bin file” for an XP20 on an XP30, or vice-versa, the unit will fail to boot-up.  If you have any questions about this, please contact inquiries@janam.com.
8. Go to the “My Computer” screen on your PC.  Select the drive that appeared when the cable was attached by left-clicking on it.  Then, right-click to obtain the pull-down menu.  From the pull-down menu, click on “eject”.
9. DO NOT DISCONNECT CABLE FROM PC OR DEVICE.  Device will start to boot up about 10 seconds after the drive is ejected.  Wait for device to power down.
10. Hard reset the device by following these steps:
    1. Locate the power button on the top of the device.
    2. While holding down the power button, gently press the reset button with the tip of the stylus.
    3. Release the reset button.
    4. Watch the screen and when the Palm Powered logo appears, release the power button.
    5. When a message displays on the device screen warning that you are about to erase all the data, press the up or down key to erase.
    6. The new ROM will then be loaded into your Janam XP Series unit.
    7. Reinstall the battery door.
    8. Check the ROM version again.  The updated ROM build date and time should appear.
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a.   From the Home screen, tap the Menu button and select Info.
b.   The Info screen will appear.  Press the Version button.  From the screen that appears, copy the ID (example 006206A090E-J).   When purchasing the upgrade, provide this 12-digit serial number.  The 5-digit key code for enabling 2D scanning on the device will be sent to you.

Upon receipt of your 5-digit key code, please follow these steps to enable 2D scanning (sample screens for each step appear on the following page).

a.   Go to the Preferences screen and select Settings.
b.   Tap the Unlock 2D Scan button.
c.   Enter your 5-digit key code.
d.   A Successful Unlock notification will appear.
e.   Select the Bar Code Scanner Demo tab at the top of the screen.
f.    Tap the Menu button to open Symbology Config.  You can then select Enable All to enable every type of barcode or manually select the barcodes of your choice.
g.   Press OK.

Note:   The unlock code will be maintained in the unit’s system after a soft reset but will need to be re-entered after a hard reset.  We suggest you keep a record of your 5-digit key code in case you need to re-enter it after a hard reset.

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